Call center agent motivation and compensation

द्वारा Call Center Press
प्रकाशित 2003

Call center agent turnover and retention

प्रकाशित 2003

Call center recruiting and new hire training

प्रकाशित 2001

Call center forescanting and scheduling

प्रकाशित 2000

Call center operations management: handbook and study guide

प्रकाशित 2003