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A practical guide to call center technology: select the right systems for total customer satisfaction
THE TRADITIONAL CALL CENTER. Winning or protecting revenue. Cutting an organization's costs. Good service assures future sales. THE ROLE OF THE CUSTOMER CONTACT CENTER. Adequate facilities. Death of the automatic telephone call distributor? THE PARTS AND PRINCIPLES OF THE TYPICAL CUSTOMER CONTA...
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| Formato: | Libro |
| Idioma: | Spanish |
| Publicado: |
San José, C.R.:
CMP Books
2001
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