Total quality management and the school

Making sense of schooling in the 1990s: tools for taking the long view. Choosing a generic strategy: four choices for a customer - conscious school. Definitions of quality and their implications for TQM in schools. A model for TQM in the school. Vision, ownership and commitment: the starting point f...

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Bibliographic Details
Main Author: Margatroyd, Stephen J. \ Morgan, Colin
Format: Book
Language:Spanish
Published: Estados Unidos: Open University Press 1994
Subjects:
ADMINISTRACION EDUCATIVA
EDUCACION
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520 4 |a Making sense of schooling in the 1990s: tools for taking the long view. Choosing a generic strategy: four choices for a customer - conscious school. Definitions of quality and their implications for TQM in schools. A model for TQM in the school. Vision, ownership and commitment: the starting point for TQM in the school. Customers and processes as the basis for schooling. Outrageous goals and the task of continuous improvement: performance through challenge and empowerment. Teams, team performance and TQM. Daily management tools for effective TQM. Implementing TQM in the school: challenge and opportunity 
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