Cita APA (7a ed.)

Bocklund, L. \. B. (2003). Call center technology demystified: The non nonsense guide to bridging customer contact technology, operations and strategy. Call Center Press.

Cita Chicago Style (17a ed.)

Bocklund, Lori \ Bengtson. Call Center Technology Demystified: The Non Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy. Colombia: Call Center Press, 2003.

Cita MLA (8a ed.)

Bocklund, Lori \ Bengtson. Call Center Technology Demystified: The Non Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy. Call Center Press, 2003.