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Call center technology demystified: the non nonsense guide to bridging customer contact technology, operations and strategy

Before you get started. FOUNDATIONS. Strategic context for your call center technology. Infrastructure changes force big architectural decisions. FUNDAMENTALS. Principles and enablers for routing and queuing. Call center matchmaking: routing callers to the right resource. Tools for measuring, managi...

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Dades bibliogràfiques
Autor principal:	Bocklund, Lori \ Bengtson, Dave
Format:	Llibre
Idioma:	Spanish
Publicat:	Colombia: Call Center Press 2003
Matèries:	CALL CENTER MAY04 SERVICIO AL CLIENTE
Etiquetes:	Afegir etiqueta Sense etiquetes, Sigues el primer a etiquetar aquest registre!

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