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Call center technology demystified: the non nonsense guide to bridging customer contact technology, operations and strategy
Before you get started. FOUNDATIONS. Strategic context for your call center technology. Infrastructure changes force big architectural decisions. FUNDAMENTALS. Principles and enablers for routing and queuing. Call center matchmaking: routing callers to the right resource. Tools for measuring, managi...
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| Format: | Buch |
| Sprache: | Spanish |
| Veröffentlicht: |
Colombia:
Call Center Press
2003
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ULACIT - Costa Rica: Unknown
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ADMB 144 |
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