Call center recruiting and new hire training

MANAGERS' VIEWS ON STAFFING. Call center managers share secrets at human resources roundtable. Guide to call center staffing success in the new millennium. RECRUITING. How to develop retention oriented agent recruiting and selection process. Recruiting strategies for multimedia call centers. Ca...

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Bibliografische gegevens
Coauteur: Call Center Press
Formaat: Boek
Taal:Spanish
Gepubliceerd in: Call Center Press 2001
Reeks:The Best of Call Center Management Review
Onderwerpen:
ADMINISTRACION
CALL CENTER
COMPORTAMIENTO ORGANIZACIONAL
MAY04
RECURSOS HUMANOS
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520 4 |a MANAGERS' VIEWS ON STAFFING. Call center managers share secrets at human resources roundtable. Guide to call center staffing success in the new millennium. RECRUITING. How to develop retention oriented agent recruiting and selection process. Recruiting strategies for multimedia call centers. Call center managers turn to employment specialists for staffing solutions. ETS strikes it rich tapping contract worker pool. College call center programs help to fill shallow labor pool. SELECTING THE RIGHT CANDIDATES. CIGNA Uses computerized applicant-screening system to identify top agent candidates. Specialized pre-employment screening pays off for call centers. GEICO explains its criteria for hiring and retaining reps. Net reps: crucial staff for today's contact center. Don't waste resources developing the wrong people. DEVELOPING NEW HIRES INTO SUCCESSFUL AGENTS. Ensuring new hire success via "transition training". Arrowhead water's innovative hiring and agent development practices. Agent partners tackle training challenges at Today's merchandising's call center. Getting aggressive with agent retention. RECRUITING AND TRAINING CALL CENTER MANAGEMENT. Developing super reps into supervisors. Training and support for frontline supervisors. Training and support for frontline supervisors. Tips on recruiting top-quality call center managers. ALTERNATIVE LABOR POOLS. Goodwill Toronto trains disabled workers and youth at risk for call center careers. GSA call center provides meaningful jobs for workers who are blind. HIRING HUMOR. Effective pre employment questions. Separating the reps from the replicas 
650 |a ADMINISTRACION 
650 |a CALL CENTER  |9 16522 
650 |a COMPORTAMIENTO ORGANIZACIONAL 
650 |a MAY04  |9 19993 
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