APA (7th ed.) Citation

Oberti Almandoz, J. C. (2005). Understanding call centers. ULACIT.

Chicago Style (17th ed.) Citation

Oberti Almandoz, Jean Carlo. Understanding Call Centers. San José, C.R.: ULACIT, 2005.

MLA (8th ed.) Citation

Oberti Almandoz, Jean Carlo. Understanding Call Centers. ULACIT, 2005.

Warning: These citations may not always be 100% accurate.