Oberti Almandoz, J. C. (2005). Understanding call centers. ULACIT.
Chicago Style (17th ed.) CitationOberti Almandoz, Jean Carlo. Understanding Call Centers. San José, C.R.: ULACIT, 2005.
MLA (8th ed.) CitationOberti Almandoz, Jean Carlo. Understanding Call Centers. ULACIT, 2005.
Warning: These citations may not always be 100% accurate.