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Communicating in business: a short course for business english students: cultural diversity and socializing, using the telephone, presentations, meetings and negotiations. Student'...
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Sweeney, Simon
Published 2003
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A practical guide to call center technology: select the right systems for total customer satisfaction
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Waite, Andrew J.
Published 2001
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Beyond "hello": a practical guide for excellent telephone communication and quality customer service
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Davis, Jeannie
Published 2003
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Institution
Universidad Latinoamericana de Ciencia y Tecnología
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Biblioteca Universidad Latinoamericana de Ciencia y Tecnología
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Davis, Jeannie
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