Loading...
Call center agent turnover and retention
OVERVIEW. Key aspects of successful agent retention processes. CORPORATE CULTURE. The role of corporate culture in agent commitment. Negative culture and dysfunction permeate U.S. call centers, study says. ENHANCING AGENT RETENTION. Cut agent turnover by hiring for motivational fit. Build long term...
Saved in:
| Corporate Author: | |
|---|---|
| Format: | Book |
| Language: | Spanish |
| Published: |
Call Center Press
2003
|
| Series: | The Best of Call Center Management Review
|
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
ULACIT - Costa Rica: Unknown
| Call Number: |
ADMB 145 |
|---|---|
| Copy 1 | Available Place a Hold |