Lanean...
Call center agent turnover and retention
OVERVIEW. Key aspects of successful agent retention processes. CORPORATE CULTURE. The role of corporate culture in agent commitment. Negative culture and dysfunction permeate U.S. call centers, study says. ENHANCING AGENT RETENTION. Cut agent turnover by hiring for motivational fit. Build long term...
Gorde:
| Erakunde egilea: | |
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| Formatua: | Liburua |
| Hizkuntza: | Spanish |
| Argitaratua: |
Call Center Press
2003
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| Saila: | The Best of Call Center Management Review
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| Gaiak: | |
| Etiketak: |
Etiketa erantsi
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
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ULACIT - Costa Rica: Unknown
| Sailkapena: |
ADMB 145 |
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| Alea 1 | Eskuragarri Erreserbatu |