Chargement en cours...
Call center agent turnover and retention
OVERVIEW. Key aspects of successful agent retention processes. CORPORATE CULTURE. The role of corporate culture in agent commitment. Negative culture and dysfunction permeate U.S. call centers, study says. ENHANCING AGENT RETENTION. Cut agent turnover by hiring for motivational fit. Build long term...
Enregistré dans:
| Collectivité auteur: | |
|---|---|
| Format: | Livre |
| Langue: | Spanish |
| Publié: |
Call Center Press
2003
|
| Collection: | The Best of Call Center Management Review
|
| Sujets: | |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
ULACIT - Costa Rica: Unknown
| Cote: |
ADMB 145 |
|---|---|
| Exemplaire 1 | Disponible Réserver |