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Call center agent turnover and retention

OVERVIEW. Key aspects of successful agent retention processes. CORPORATE CULTURE. The role of corporate culture in agent commitment. Negative culture and dysfunction permeate U.S. call centers, study says. ENHANCING AGENT RETENTION. Cut agent turnover by hiring for motivational fit. Build long term...

Cur síos iomlán

Sábháilte in:
Sonraí bibleagrafaíochta
Údar corparáideach: Call Center Press
Formáid: LEABHAR
Teanga:Spanish
Foilsithe / Cruthaithe: Call Center Press 2003
Sraith:The Best of Call Center Management Review
Ábhair:
Clibeanna: Cuir clib leis
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!

ULACIT - Costa Rica: Unknown

Sonraí sealbhúcháin ó ULACIT - Costa Rica: Unknown
Gairmuimhir: ADMB 145
Cóip 1 Ar fáil  Cuir coinneáil air