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Call center agent turnover and retention
OVERVIEW. Key aspects of successful agent retention processes. CORPORATE CULTURE. The role of corporate culture in agent commitment. Negative culture and dysfunction permeate U.S. call centers, study says. ENHANCING AGENT RETENTION. Cut agent turnover by hiring for motivational fit. Build long term...
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| 企业作者: | |
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| 格式: | 图书 |
| 语言: | Spanish |
| 出版: |
Call Center Press
2003
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| 丛编: | The Best of Call Center Management Review
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ULACIT - Costa Rica: Unknown
| 索引号: |
ADMB 145 |
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| 复印件 1 | 可用 预订 |