Nalaganje...
Call center forescanting and scheduling
ESTABLISHING SERVICE LEVEL OBJECTIVES. Service level and response Time in a New Era (Part. 1 y 2). Abandonment: Not the best measure of call center performance. FORECASTING THE WORKLOAD. The art of counting callers: Adjusting for busies and abandonment's. Forecasting calls (part 1): breaking do...
Shranjeno v:
| Korporativna značnica: | |
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| Format: | Knjiga |
| Jezik: | Spanish |
| Izdano: |
Call Center Press
2000
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| Serija: | The Best of Call Center Management Review
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| Teme: | |
| Oznake: |
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ULACIT - Costa Rica: Unknown
| Signatura: |
ADMA 168 |
|---|---|
| Kopija 1 | Prosto Rezerviraj |