Carregant...
Call center forescanting and scheduling
ESTABLISHING SERVICE LEVEL OBJECTIVES. Service level and response Time in a New Era (Part. 1 y 2). Abandonment: Not the best measure of call center performance. FORECASTING THE WORKLOAD. The art of counting callers: Adjusting for busies and abandonment's. Forecasting calls (part 1): breaking do...
Guardat en:
| Autor corporatiu: | |
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| Format: | Llibre |
| Idioma: | Spanish |
| Publicat: |
Call Center Press
2000
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| Col·lecció: | The Best of Call Center Management Review
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| Matèries: | |
| Etiquetes: |
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ULACIT - Costa Rica: Unknown
| Signatura: |
ADMA 168 |
|---|---|
| Còpia 1 | Disponible Fer una reserva |