Llwytho...
Call center forescanting and scheduling
ESTABLISHING SERVICE LEVEL OBJECTIVES. Service level and response Time in a New Era (Part. 1 y 2). Abandonment: Not the best measure of call center performance. FORECASTING THE WORKLOAD. The art of counting callers: Adjusting for busies and abandonment's. Forecasting calls (part 1): breaking do...
Wedi'i Gadw mewn:
| Awdur Corfforaethol: | |
|---|---|
| Fformat: | Llyfr |
| Iaith: | Spanish |
| Cyhoeddwyd: |
Call Center Press
2000
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| Cyfres: | The Best of Call Center Management Review
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| Pynciau: | |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
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ULACIT - Costa Rica: Unknown
| Rhif Galw: |
ADMA 168 |
|---|---|
| Copi 1 | Ar gael Gwneud Cais |