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Call center forescanting and scheduling
ESTABLISHING SERVICE LEVEL OBJECTIVES. Service level and response Time in a New Era (Part. 1 y 2). Abandonment: Not the best measure of call center performance. FORECASTING THE WORKLOAD. The art of counting callers: Adjusting for busies and abandonment's. Forecasting calls (part 1): breaking do...
Gardado en:
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| Formato: | Libro |
| Idioma: | Spanish |
| Publicado: |
Call Center Press
2000
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| Series: | The Best of Call Center Management Review
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| Subjects: | |
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ULACIT - Costa Rica: Unknown
| Número de Clasificación: |
ADMA 168 |
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| Copia 1 | Dispoñible Facer reserva |