Caricamento...
Call center forescanting and scheduling
ESTABLISHING SERVICE LEVEL OBJECTIVES. Service level and response Time in a New Era (Part. 1 y 2). Abandonment: Not the best measure of call center performance. FORECASTING THE WORKLOAD. The art of counting callers: Adjusting for busies and abandonment's. Forecasting calls (part 1): breaking do...
Salvato in:
Ente Autore: | |
---|---|
Natura: | Libro |
Lingua: | Spanish |
Pubblicazione: |
Call Center Press
2000
|
Serie: | The Best of Call Center Management Review
|
Soggetti: | |
Tags: |
Aggiungi Tag
Nessun Tag, puoi essere il primo ad aggiungerne! !
|
ULACIT - Costa Rica: Unknown
Collocazione: |
ADMA 168 |
---|---|
Copia 1 | Disponibile Richiedi |