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Call center forescanting and scheduling
ESTABLISHING SERVICE LEVEL OBJECTIVES. Service level and response Time in a New Era (Part. 1 y 2). Abandonment: Not the best measure of call center performance. FORECASTING THE WORKLOAD. The art of counting callers: Adjusting for busies and abandonment's. Forecasting calls (part 1): breaking do...
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| 企业作者: | |
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| 格式: | 图书 |
| 语言: | Spanish |
| 出版: |
Call Center Press
2000
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| 丛编: | The Best of Call Center Management Review
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ULACIT - Costa Rica: Unknown
| 索引号: |
ADMA 168 |
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| 复印件 1 | 可用 预订 |