載入...
Call center operations management: handbook and study guide
INTRODUCTION. IF YOU ARE PURSUING CERTIFICATION. SERVICE LEVEL / RESPONSE TIME. Establishing and Using Service Level and Response Time Objectives. Planning and Managing Service Level and Quality. Real - Time Management. Establishing and Managing Service Level Agreements. KEY PERFORMANCE INDICATORS....
Saved in:
| 企業作者: | |
|---|---|
| 格式: | 圖書 |
| 語言: | Spanish |
| 出版: |
México :
Call Center Press
2003
|
| 版: | 2 |
| 主題: | |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|
ULACIT - Costa Rica: Unknown
| 索引號: |
ADMB 153 |
|---|---|
| 復印件 Unknown | 可用 預訂 |