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Call center operations management: handbook and study guide
INTRODUCTION. IF YOU ARE PURSUING CERTIFICATION. SERVICE LEVEL / RESPONSE TIME. Establishing and Using Service Level and Response Time Objectives. Planning and Managing Service Level and Quality. Real - Time Management. Establishing and Managing Service Level Agreements. KEY PERFORMANCE INDICATORS....
Guardat en:
| Autor corporatiu: | |
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| Format: | Llibre |
| Idioma: | Spanish |
| Publicat: |
México :
Call Center Press
2003
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| Edició: | 2 |
| Matèries: | |
| Etiquetes: |
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ULACIT - Costa Rica: Unknown
| Signatura: |
ADMB 153 |
|---|---|
| Còpia Unknown | Disponible Fer una reserva |