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Call center operations management: handbook and study guide
INTRODUCTION. IF YOU ARE PURSUING CERTIFICATION. SERVICE LEVEL / RESPONSE TIME. Establishing and Using Service Level and Response Time Objectives. Planning and Managing Service Level and Quality. Real - Time Management. Establishing and Managing Service Level Agreements. KEY PERFORMANCE INDICATORS....
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| 企业作者: | |
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| 格式: | 图书 |
| 语言: | Spanish |
| 出版: |
México :
Call Center Press
2003
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| 版: | 2 |
| 主题: | |
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ULACIT - Costa Rica: Unknown
| 索引号: |
ADMB 153 |
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| 复印件 Unknown | 可用 预订 |