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  1. 1
    ¡Escúchame! Soy tu cliente: consejos prácticos para brindar a los clientes un servicio de primera
    by Willingham, Ron
    Published 1996
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  2. 2
    ¡Un buen servicio ya no basta! Cuatro principios del servicio excepcional al cliente
    by Berry, Leonard L.
    Published 1996
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  3. 3
    Alcanzando la excelencia mediante el servicio al cliente
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  4. 4
    El cliente es lo primero: estrategia para un servicio de calidad
    by Walker, Denis
    Published 1991
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  5. 5
    Servicio al cliente: cómo vender más y mejor
    by Orrego Rojo, Ignacio
    Published 1999
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  6. 6
    Customer relationship management
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  7. 7
    Tough calls: selling strategies to win over your most difficult customers
    by Gordon, Josh
    Published 1997
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  8. 8
    Call center: customer relationship management. Handbook and study guide. Version 2
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  9. 9
    Servicio al cliente: una estrategia de éxito
    by Lawson Suárez, Yazmín
    Published 2002
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  10. 10
    Cortesía por teléfono y el servicio al cliente: escuchar afectivamente, responder efectivamente
    by Finch, Lloyd
    Published 1992
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  11. 11
    Customer Relationship management (CRM) at the speed of light : social CRM strategies, tools, and techniques for engaging your customers /
    by Greenberg, Paul
    Published 2009
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  12. 12
    Comercialización y Retailing: Distribución Comercial Aplicada /
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