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  1. 41
    Call center: people management handbook and study guide. Version 2
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  2. 42
    ICMI s call center management dictionary: the essential reference for contact center, help desk and customer care professionals
    od Cleveland, Brad
    Izdano 2003
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  3. 43
    Call center agent turnover and retention
    Izdano 2003
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  4. 44
    Call center recruiting and new hire training
    Izdano 2001
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  5. 45
    Call center agent motivation and compensation
    od Call Center Press
    Izdano 2003
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  6. 46
    In action: recruiting and retaining call center employees. Eleven case studies from the real world of training
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  7. 47
    Call center forescanting and scheduling
    Izdano 2000
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  8. 48
    Tele-stress: relief for call center telephone stress
    od Coscia, Stephen
    Izdano 2001
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  9. 49
    How to conduct a call center performance audit: a to z. A guide to self assessment
    od Anton, Jon \ Phelps, Dru
    Izdano 2003
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  10. 50
    Call center: leadership and business management. Handbook and study guide. Version 2
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  11. 51
    Call center: customer relationship management. Handbook and study guide. Version 2
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  12. 52
    Administración de la pequeña empresa
    od Anzola Rojas, Sérvulo
    Izdano 2002
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  13. 53
    Microeconomía intermedia y sus aplicaciones
    od Nicholson, Walter
    Izdano 2001
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  14. 54
    Economía: teoría y política
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  15. 55
    Retos y oportunidades para los sectores agropecuario y agroindustrial de Centroamérica ante el tratado de libre comercio con los Estados Unidos
    od Monge González, Ricardo
    Izdano 2004
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