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  1. 1
    Communicating in business: a short course for business english students: cultural diversity and socializing, using the telephone, presentations, meetings and negotiations. Student's book
    by Sweeney, Simon
    Published 2003
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  2. 2
    A practical guide to call center technology: select the right systems for total customer satisfaction
    by Waite, Andrew J.
    Published 2001
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  3. 3
    Call center technology demystified: the non nonsense guide to bridging customer contact technology, operations and strategy
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  4. 4
    Tough calls: selling strategies to win over your most difficult customers
    by Gordon, Josh
    Published 1997
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  5. 5
    Beyond "hello": a practical guide for excellent telephone communication and quality customer service
    by Davis, Jeannie
    Published 2003
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  6. 6
    Call center: people management handbook and study guide. Version 2
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  7. 7
    ICMI s call center management dictionary: the essential reference for contact center, help desk and customer care professionals
    by Cleveland, Brad
    Published 2003
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  8. 8
    Call center agent turnover and retention
    Published 2003
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  9. 9
    Call center recruiting and new hire training
    Published 2001
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  10. 10
    Call center agent motivation and compensation
    by Call Center Press
    Published 2003
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  11. 11
    In action: recruiting and retaining call center employees. Eleven case studies from the real world of training
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  12. 12
    Call center forescanting and scheduling
    Published 2000
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  13. 13
    Tele-stress: relief for call center telephone stress
    by Coscia, Stephen
    Published 2001
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  14. 14
    How to conduct a call center performance audit: a to z. A guide to self assessment
    by Anton, Jon \ Phelps, Dru
    Published 2003
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  15. 15
    Call center: leadership and business management. Handbook and study guide. Version 2
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  16. 16
    Call center: customer relationship management. Handbook and study guide. Version 2
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  17. 17
    Manejo del teclado del computador: keyboarding
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