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  1. 161
    The future of Latin America. Can the EU help?
    by Gordillo, Agustín
    Published 2003
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  2. 162
    ICMI s call center management dictionary: the essential reference for contact center, help desk and customer care professionals
    by Cleveland, Brad
    Published 2003
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  3. 163
    Call center agent turnover and retention
    Published 2003
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  4. 164
    Call center recruiting and new hire training
    Published 2001
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  5. 165
    Call center agent motivation and compensation
    by Call Center Press
    Published 2003
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  6. 166
    In action: recruiting and retaining call center employees. Eleven case studies from the real world of training
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  7. 167
    Call center forescanting and scheduling
    Published 2000
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  8. 168
    Las nuevas tecnologías en la enseñanza: temas para el usuario
    by García Vera, Antonio Bautista
    Published 2004
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  9. 169
    A university for the 21st century
    by Duderstadt, James J.
    Published 2003
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  10. 170
    Effective methods of teaching business education in the 21st century
    Published 2003
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  11. 171
    Evaluación educativa y promoción escolar
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  12. 172
    Tele-stress: relief for call center telephone stress
    by Coscia, Stephen
    Published 2001
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  13. 173
    How to conduct a call center performance audit: a to z. A guide to self assessment
    by Anton, Jon \ Phelps, Dru
    Published 2003
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  14. 174
    Call center: leadership and business management. Handbook and study guide. Version 2
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  15. 175
    Call center: customer relationship management. Handbook and study guide. Version 2
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  16. 176
    Manejo del teclado del computador: keyboarding
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  17. 177
    La salud de las personas adultas mayores en Costa Rica. Número 12
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  18. 178
    Migración y salud en Costa Rica. Elementos para su análisis. Número 3
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  19. 179
    Desarrollo y salud de los pueblos indígenas en Costa Rica. Número 4
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  20. 180
    Indicadores de salud. ¿Mejoró la equidad? Costa Rica 1980-2000
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