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  1. 1
    Communicating in business: a short course for business english students: cultural diversity and socializing, using the telephone, presentations, meetings and negotiations. Student's book
    od Sweeney, Simon
    Izdano 2003
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  2. 2
    Dirección y gestión de recursos humanos
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  3. 3
    Comportamiento organizacional
    od Robbins, Stephen P.
    Izdano 2004
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  4. 4
    Organizational behavior: experiences and cases
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  5. 5
    Essentials of organization development and change
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  6. 6
    Liderazgo, valores y cultura organizacional: hacia una organización competitiva
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  7. 7
    Call center: people management handbook and study guide. Version 2
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  8. 8
    Call center agent turnover and retention
    Izdano 2003
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  9. 9
    Call center recruiting and new hire training
    Izdano 2001
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  10. 10
    Call center agent motivation and compensation
    od Call Center Press
    Izdano 2003
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  11. 11
    In action: recruiting and retaining call center employees. Eleven case studies from the real world of training
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  12. 12
    Tele-stress: relief for call center telephone stress
    od Coscia, Stephen
    Izdano 2001
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  13. 13
    Call center: leadership and business management. Handbook and study guide. Version 2
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  14. 14
    Comportamiento organizacional
    od Robbins, Stephen P.
    Izdano 2004
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  15. 15
    Organizational behavior: concepts, controversies, applications
    od Robbins, Stephen P.
    Izdano 1998
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