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Call center: customer relationship management. Handbook and study guide. Version 2

IF YOU ARE PURSUING CERTIFICATION. CUSTOMER RELATIONSHIP DYNAMICS. Key customer relationship management principles. Defining and segmenting customers. EVALUATING SERVICE DELIVERY. Measuring customer satisfaction. Contributors to customer satisfaction. RELATIONSHIP - BUILDING STRATEGIES. Establishing...

Deskribapen osoa

Gorde:
Xehetasun bibliografikoak
Egile nagusia: Cleveland, Brad \ Harne, Debbie (edits)
Formatua: Liburua
Hizkuntza:Spanish
Argitaratua: ICMI 2003
Saila:Part of ICMIs Handbook/Study guide series
Gaiak:
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ULACIT - Costa Rica: Unknown

Aleari buruzko argibideak ULACIT - Costa Rica: Unknown
Sailkapena: ADMH 093
Alea 1 Eskuragarri  Erreserbatu