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Call center: customer relationship management. Handbook and study guide. Version 2
IF YOU ARE PURSUING CERTIFICATION. CUSTOMER RELATIONSHIP DYNAMICS. Key customer relationship management principles. Defining and segmenting customers. EVALUATING SERVICE DELIVERY. Measuring customer satisfaction. Contributors to customer satisfaction. RELATIONSHIP - BUILDING STRATEGIES. Establishing...
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| Glavni autor: | |
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| Format: | Knjiga |
| Jezik: | Spanish |
| Izdano: |
ICMI
2003
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| Serija: | Part of ICMIs Handbook/Study guide series
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| Teme: | |
| Oznake: |
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ULACIT - Costa Rica: Unknown
| Signatura: |
ADMH 093 |
|---|---|
| Primjerak 1 | Dostupno Postavi narudžbu |